Store Policy
Customer Care
We’re here to make your shopping experience smooth from start to finish. If you have any questions about a product, condition grading, availability, delivery timelines, returns, or an order you’ve placed, our customer care team is ready to help. We aim to respond as quickly as possible during business hours, and we’ll always give you clear updates so you know exactly what’s happening with your order. You can reach us via email, phone/WhatsApp, or the contact form on our website—whichever is easiest for you.
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We care about trust and transparency, especially because many of our items are warehouse, clearance, or liquidation deals. Product listings will show the most accurate description we can provide, including any minor marks or packaging wear where relevant. If something isn’t clear, message us before you buy and we’ll gladly confirm details, share additional photos when possible, and help you choose the right option with confidence. Your satisfaction matters to us, and we’re committed to resolving any issues fairly and professionally.
Privacy & Safety
We respect your privacy and only collect the information needed to process your order, such as your name, contact details, delivery address, and order information. We use this to confirm purchases, arrange delivery/collection, send order updates, and assist with returns or support. We do not sell your personal information.
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Payments are handled securely through trusted third-party payment providers and banking partners. We do not store or have access to your full card or banking details. These providers may perform verification checks (e.g., OTP/3D Secure) to prevent fraud, and we only receive confirmation of your payment status.
We keep your data protected and only share it when necessary to complete your order—such as with couriers for delivery. After a successful purchase, we may contact you with confirmation and delivery updates, or to resolve any issues related to your order. If you’d like to access, update, or delete your information, contact us through our website.
Wholesale Inquiries
Interested in stocking our products or buying in bulk? We supply selected items to retailers, resellers, guesthouses, developers, and businesses looking for great-value home and lifestyle goods. Wholesale orders are ideal for bed sets, linens, homeware, and mixed bundles—depending on what stock is available at the time. We can quote per item, per bundle, or per pallet, and we’ll always be transparent about product condition, quantities, and lead times before you commit.
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To enquire, please contact us with your business name, location, what you’re looking for, approximate quantities, and whether you prefer collection or delivery. We’ll respond with current wholesale availability, pricing, minimum order requirements (if applicable), and delivery options. Because much of our stock is limited or one-off, availability can change quickly—so reaching out early helps us reserve items for you.
Payment Methods
- Credit / Debit Cards
- Secure online payment with YOCO
-Pay-flex in Instalments
- Offline Payments at our warehouse store