Returns Policy (Liquidation Stock)

 

1) Important: Liquidation Stock & Condition Disclosure

We sell liquidation and clearance stock. Many items may be sold at reduced prices due to packaging wear, prior handling, storage marks, or other disclosed condition details.

By purchasing from us, you acknowledge and accept the item in the condition stated on the product page, including any disclosed defects, cosmetic imperfections, missing packaging, or missing accessories (if applicable). Returns will not be accepted for defects or issues that were clearly disclosed before purchase.

 

2) Product Grading (A-Grade vs B-Grade)

A-Grade: New/unused stock. Packaging may show storage wear.
B-Grade: May include opened-box items, lightly handled items, cosmetic imperfections, or other condition limitations that are fully disclosed on the product page.

The item’s grade and condition notes form part of your purchase agreement.

 

3) No Returns Policy (General Rule)

We do not accept returns unless:

1. The product is defective beyond what was already disclosed on the product page; or

2. We shipped the incorrect product (wrong item, wrong model/variant, wrong quantity).

If you simply change your mind, ordered the wrong item, or the condition matches what was disclosed, the return will not be approved (except where any mandatory consumer rights apply).

 

4) 5-Day Return Window (From Delivery)

If your return qualifies under Section 3 above, you must initiate it within 5 calendar days of delivery.

How to initiate a return

Email us within 5 days with:

• Your order number

• Photos/video showing the issue (where relevant)

• A brief description of the problem

• If incorrect item: photos of the item received and the packaging label

We will reply with return instructions and the documentation email details to include with your shipment.

Proof of Return & Shipping

• The return must be shipped within the instructed timeframe.

• You must email us proof of return (courier waybill/tracking + photos of packaged item) to our documentation email.

• Please package items securely to prevent damage in transit.

 

5) Inspection on Return (Assessment Required)

All returned goods are inspected on arrival. We reserve the right to refuse a refund if:

• The item is returned in a condition different to how it was delivered (beyond reasonable inspection),

• Parts/accessories are missing,

• The item is damaged due to misuse, incorrect installation, negligence, or poor packaging for the return shipment,

• The item shows signs of tampering or unauthorised repair attempts (where applicable).

 

6) Refund Rules

If the return is approved after inspection:

A) Unopened / Unused Returns (Full Refund)

A full refund will be issued if the item is returned:

• Unopened, unused, and

• In original packaging with all accessories/components included.

B) Opened / Used Returns (15% Handling & Restocking Fee)

If the item has been opened, assembled, washed, used, or handled beyond what is necessary to verify it, a 15% handling/restocking fee will be deducted from the refund amount.

C) No Refund if Damaged

No refund will be issued if the item is returned damaged, incomplete, heavily soiled, broken due to misuse, or not packaged safely for return transit.

Refund Method & Timing

Refunds are processed back to the original payment method once the return is received and assessed.

 

7) Category Rules (Linens, Kitchen Items, Crockery)

Because of hygiene and breakage risks:

Linens (bedding, towels, etc.)

• Returns are only accepted if the product qualifies under Section 3 (incorrect item shipped or defect beyond what was disclosed) and the item is returned in unused and unwashed condition.

• Washed or used linens are not returnable.

Kitchen items & crockery (pots, pans, plates, mugs, etc.)

• Returns are only accepted if the product qualifies under Section 3.

• Items returned with chips, scratches, dents, burns, or damage caused after delivery are not eligible for refund.

 

Beds & Mattresses: Special Returns Policy

 

8) Beds, Bases, Headboards (Furniture)

Due to the size, handling, and installation nature of beds:

• We do not accept change-of-mind returns.

• Returns are only accepted if:

  1. We shipped the incorrect item, or

  2. The item has a manufacturing defect or defect beyond what was disclosed.

Inspection & Reporting Window

You must inspect beds on delivery and report issues within 5 calendar days with:

• Photos/video evidence

• Clear images of labels/packaging where relevant

Assembly / Installation

• If damage occurs due to incorrect assembly, moving, or installation after delivery, the return will not qualify for refund.

• If the bed is assembled and the issue relates to a disclosed condition or normal handling marks, it will not qualify.

 

9) Mattresses (Hygiene Rules)

Mattresses are hygiene-sensitive:

• Returns are only accepted if we shipped the incorrect item or there is a material defect beyond what was disclosed.

• If protective plastic/seal is removed or the mattress has been used/soiled, we may refuse return unless required by applicable consumer law for qualifying defects.

 

10) Incorrect Item Shipped

If we shipped the wrong item, notify us within 5 days of delivery. We will guide you through the return process and, where applicable, arrange the correct replacement or refund once the returned item is received and verified.

 

11) Contact

For all returns requests, email: [your returns email]
For proof of return documentation, email: [your documentation email]